Privacy Policy

1. Introduction

Shaarwin ("we", "us", "our") operates shaarwin.co and related software products, including Shaarwin CA at ca.shaarwin.co. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, use our products, or contact us.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information we collect

We may collect the following categories of information:

Account and identity information — name, email address, phone number, password (stored in hashed form), and firm or business details you provide during registration or onboarding.

Professional and client data — when you use Shaarwin CA, you may upload or enter client names, GSTIN, entity types, compliance records, task data, team member details, and documents related to your firm's practice. This data is processed on your behalf as part of the service.

Usage and technical data — IP address, browser type, device information, pages visited, feature usage, log data, and cookies or similar technologies used to operate and improve our services.

Communications — messages you send through contact forms, support requests, or email correspondence with us.

Payment information — subscription and billing details are processed by our payment partners. We do not store full card numbers on our servers.

3. How we use your information

We use collected information to:

- Provide, operate, maintain, and improve our products and website - Create and manage your account and firm workspace - Process subscriptions, trials, and billing - Send service-related communications (account alerts, security notices, product updates) - Respond to inquiries, demos, and support requests - Monitor usage, diagnose technical issues, and prevent fraud or abuse - Comply with applicable legal obligations

We do not sell your personal information or client data to third parties for marketing purposes.

4. Legal basis and consent

We process information where necessary to perform our contract with you (providing the service), where required by law, and where we have a legitimate interest in operating and securing our platform (such as analytics, fraud prevention, and product improvement).

Where consent is required under applicable law, we will obtain it before processing. You may withdraw consent for optional communications at any time by contacting us.

5. Data isolation and security

Shaarwin CA is designed with firm-scoped data isolation. Each firm's data is logically separated, and access within a firm is controlled through role-based permissions.

We implement administrative, technical, and organizational measures appropriate to the nature of the data we process, including encryption in transit, access controls, and secure cloud infrastructure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Data retention

We retain account and firm data for as long as your subscription is active or as needed to provide the service. If you cancel, we retain data for a limited period (typically up to 30 days) to allow export or reactivation, after which it may be deleted or anonymized unless longer retention is required by law.

Website contact form submissions and support records are retained as long as needed to handle your request and maintain business records.

7. Sharing and subprocessors

We may share information with:

- Infrastructure and hosting providers that help us run our platform - Payment processors to handle subscriptions - Email and communication tools to deliver transactional messages - Professional advisers (legal, accounting) where necessary - Authorities when required by law or to protect rights and safety

We require service providers to handle data only for authorized purposes and under appropriate confidentiality obligations. A list of key subprocessors is available on request.

8. Your rights

Depending on applicable law, you may have the right to access, correct, update, export, or delete your personal information; object to or restrict certain processing; and lodge a complaint with a supervisory authority.

Account holders can update profile information within the product. For other requests, contact us at the email below. We will respond within a reasonable timeframe.

9. Cookies

Our website may use essential cookies for security and session management, and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

10. Children's privacy

Our services are intended for business professionals and are not directed at individuals under 18. We do not knowingly collect personal information from children.

11. International transfers

Your information may be processed in India and, where we use cloud providers, in other countries with appropriate safeguards consistent with applicable data protection requirements.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be communicated via the website or email where appropriate. Continued use after changes constitutes acceptance of the updated policy.

13. Contact us

For privacy questions, data requests, or concerns, contact:

Shaarwin Email: hello@shaarwin.co Location: India